Anything to deflect responsibility
I am stuck trying to get my money back from a transfer Canada --> Mexico that I had to cancel. There are 3 parties involved, and I am pleased (NOT) to announce the creation of a new intenOt-based game show called It's Not Us; Speak to ___________.
- Contact Interac ... you will have to speak to TD
- Contact TD ... you will have to speak to Wise
- Contact Wise ... you will have to speak to Interac
- Repeat
It's a somewhat sticky morning in Z with a cloud cover. Dominique and Ranae leave for their junket to the market shortly. I thought it would be wise to alert the authorities about their pending departure. We are entertaining Lynn and Ranae with one of our signature whole chickens tomorrow for dinner. During the time Lynn was here before she arrived, a secret he once had is now out in the open ... yes grasshopper, he does know how to cook.
We especially enjoyed the people watching we did at Daniel's last night. We saw little ones dressed as the devil, an angel, and more. Some of the really little ones were holding on to their keepers finger as a life line while they sauntered down the boardwalk in front of the main beach. Some of them were so tiny, others in the velcro stage. That is when their feet are planted on the sidewalk and the rest of the body weaves back and forth while the feet remain stationary. So cute ...
I just got to the bottom of what happened to the money I tried to transfer to Mexico by sending through an Interac transaction. As it turns out, Interac flagged the transaction as suspicious. Whatever criteria they use when they decide what may be suspicious, your guess is as good as mine. I chose to use the Interac transport last Saturday as I had mistakenly subscribed my savings account as the source of funds. I noticed on my most recent bank statement there was a $10 CAD charge for a withdrawal from that account.
I checked with a contact at TDCT who got me hooked up with someone who manages a branch in Ottawa. He found out the nature of my savings account there means every transfer or bill payment that leaves TD has a $10 fee. I attempted the Interac transfer and then went back to my Wise account and switched the source account to chequing ... no withdrawal fees anymore. At one point Wise tried to get some information from Interac but was told they had not received the money! As it turned out, they HAD received the money but marked it as suspicious.
So why the f___ did Interac not tell Wise this when they went looking for the money (that Interac said they did not have). My explanation for all this nonsense can be summed up by a 7-letter word ... i n t e r n O t. An innocent money transfer for Joe Citizen (indeed moi 👨) ends up in limbo. At the same time some multinational mega company's transfers go right through Interac since those companies know how to beat the system. Anyhew, the $$ is back in my account after I spoke to TDCT Easyline.
And by the way, I was on hold for less that 2 minutes ... know why? Nobody calls Easyline, and has not done so for decades. since their web banking site is second to none. When I was working downtown in the early 2000s, I got to know Guy Milne who managed the TDCT main branch at the World Exchange Plaza. I asked him about TD's purchase of Canada Trust and what brought that about.
All the time Canada Trust was on their own, they had a really sweet web banking site. I used to hear horror stories from co-workers about how their banks' web sites were primitive. Not Canada Trust. So Guy tells me the reason TD was so interested in Canada Trust was for EasyLine and EasyWeb. After the merger finalized, the functionality in the "new look Easyweb" as owned by TD took many steps backwards. A few years later, TD had figured out how to implement functionality that had been present in EasyWeb since the 1200s, before the acquisition.
I also got caught during the merger once when in Montreal. The merger was probably phased in over a specified time period within which Ontario and Quebec were not converted at the same time. My bank card was refused in Montreal and I later found out it was due to the provinces' switch over not being synched. Reverse 72 years to when I am 2 years old. When I was that f____n_ old, I could have ensured the two most populated provinces in Canada were switched over at the same time. Whatever organization at TD/Canada Trust that orchestrated that merge schedule did NOT put itself in the shoes of Jill and Jack consumer. Odd that would happen, since I have not noticed that disregard for the consumer from a merge of two firms for .... the envelope please ... 9 minutes.

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